It seems that Disneyland President Matt Ouimet is rethinking the way Disneyland and DCA offer FastPass. The increases in customer spending and satisfaction that the Pressler regime promised the system would bring are not materializing. On top of that there are rising customer complaints stemming from the overburdened infrastucture issues FastPass is causing. Why? Because Pressler's team threw FastPass at every ride they could and ignored the objections from operations management.
DisneyWorld has a strategy that has been more successful with FastPass where it's operation is much more limited, and it seems that's where we're heading. It sounds like the main push is for FastPass to only run when it's needed on weekends and during the busy season.
So for now they're conducting a test by not offereing FastPass at Pirates of the Caribbean and the Haunted Mansion. Two rides that are each able to soak up well over 2000 riders per hour don't really need FastPass.
While I'll miss the benefits I was able to gain by knowing the ins and outs of the system and being able to get the most out of it, I'm glad to see that Matt is ready to take on the hard problems that will benefit the guests. It's high time someone is!
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